Customer service center of Worldwide Electric Group Co., Ltd has series missions like field mounted of all our products, debugging, inspection, maintenance, fittings supplying, technical training, reform and back repair and so on. We have a technical staff team of excellent professional technology and personality. The center has a perfect system of after service. We believe the principle that customer is the first and “three-guarantee” is put into practice to satisfy the user both in debugging and in maintenance. The ratio of handling the suggestion from the user in time up to 95% and the examination on the ratio of revisiting the user and other methods are taken to ensure the timely solution of the problem arisen in the using process, in order to avoid the lost by slow or unprofessional service and guarantee the service quality. In late years, the quality of our service wins a high reputation from the customers. Perfect service system does well in creating our brand, advertising our name, enlarging the effect on the market and improving the core competitive power for our enterprise.

service promises
1、Put “three-guarantee” into practice in all of the products from Worldwide. We will fulfill the service obligations strictly if any of the product arises quality problem during the period of “three-guarantee”;

2、The center has service line for 24 hours. A clear answer will be given within 2 hours after receiving the message from the user by phone. On site service is within 3 days (few remote points for 1 week);

3、The service center supplies the user with good before service, selling service and after service and provides the relative materials at any time to meet the requirements from the user of understanding the performance and operating requirements of the product.

4、For the problem on site solution is needed, the professional technologies will solve the problem on site until the customer is satisfied;

5、The center supplies the users with technical training and helps the users to operate, maintain and inspect the product on themselves;

6、The center will revisit the user regularly and track the product quality;

7、The center will record the letter, transmit the phone call and handle visitation from the user and improve the performance characteristics of the product according to the requirement from the user;

 

tips:
1、We will provide you timely service all the same even if the “three-guarantee” period is passed, or there is the fault of the product due to error operation or terrible working condition or the damage caused by force majeure or nature disaster.  

2、You will enjoy our technical service for the whole life of the product if purchase our product.

 

Service hot line for 24 hours: 0710-3405771 3400558-8016 13995779416